CUSTOMER RELATIONSHIP MANAGEMENT
Know your costumers, engage them, and personalize their experience across your business
Find new customers
- Generate more leads across your web, social and personal networks
- Integrate every touchpoint and customer experience with your business across advertising, marketing, commerce, sales, service, and apps.
- Build personalized email and advertising campaigns
Sell faster and smarter
- Automate quotes, control pricing, and close deals
- Generate and connect with the right leads
- Collaborate with your team
- Increase sales productivity and decrease operation costs
Keep your customers happy
- Manage Customer Service
- Help your agents deliver the right answers, faster
- Deliver quicker 1-1 support via phone, email and live chat
- Project Management, transactional notifications and tasks alerts
Sambox can help to improve your customer experience processes:
- Sales
- Contact Management
- Sales Pipelines: From potential sales opportunities to closed deals
- Sales force management: Calendar, Tasks and Project Management
- Quotations and follow-up
- Customer orders and shipments
- Contracts and subscriptions.
- Points of sale
- Marketing
- E-mail marketing automation
- Advertising management in traditional media, internet and social networks.
- E-Commerce integration
- Customer Service
- Integration with ERP so you can track any relevent customer transaction (Billing, Orders, Payments, Warranty)
- Agent integration via live chat, smartphone or e-mail
- Business Intelligence
- Customer Performance Indicators, Dashboards and reports
Full integration with Sambox ERP and Microsoft Power BI
Spent more time selling with your Smartphone
Sambox App is avaliable for your Android
Sambox integration with Google allows you to:
- Sincronize your contacts between Sambox CRM and your cellphone
- Keep you calendar updated with sales tasks, customer transactions and smart notifications
- Sign-in Sambox with your Google account and check all relevant data about your customer such billing, orders, payments, pricing, e-mails, etc
- Check the best route and traffic jams when visiting your customer with Google Maps
