CUSTOMER RELATIONSHIP MANAGEMENT
Know your costumers, engage them, and personalize their experience across your business
Find new customers
- Generate more leads across your web, social and personal networks
- Integrate every touchpoint and customer experience with your business across advertising, marketing, commerce, sales, service, and apps.
- Build personalized email and advertising campaigns
Sell faster and smarter
- Automate quotes, control pricing, and close deals
- Generate and connect with the right leads
- Collaborate with your team
- Increase sales productivity and decrease operation costs
Keep your customers happy
- Manage Customer Service
- Help your agents deliver the right answers, faster
- Deliver quicker 1-1 support via phone, email and live chat
- Project Management, transactional notifications and tasks alerts
Sambox can help to improve your customer experience processes:
- Sales
- Contact Management
- Sales Pipelines: From potential sales opportunities to closed deals
- Sales force management: Calendar, Tasks and Project Management
- Quotations and follow-up
- Customer orders and shipments
- Contracts and subscriptions.
- Points of sale
- Marketing
- E-mail marketing automation
- Advertising management in traditional media, internet and social networks.
- E-Commerce integration
- Customer Service
- Integration with ERP so you can track any relevent customer transaction (Billing, Orders, Payments, Warranty)
- Agent integration via live chat, smartphone or e-mail
- Business Intelligence
- Customer Performance Indicators, Dashboards and reports
Full integration with Sambox ERP and Microsoft Power BI
